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Provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Achieve end‑to‑end transformation for your IT services and infrastructure through a single cloud‑based platform. ServiceNow® IT Service Management (ITSM) software lets you consolidate fragmented tools and legacy systems while automating service management processes. It's simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

IT Service Management

  • Incident Management
  • Problem Management
  • Change and Release Management
  • Benchmarks
  • Asset Management
  • Knowledge Management

IT Operations Management

  • Discovery
  • Service Mapping
  • Orchestration
  • Event Management
  • Cloud Management
  • CMDB

IT Business Management

  • Project Portfolio Management
  • Demand Management
  • Resource Management
  • Agile Development
  • Application Portfolio Management
  • Software Asset Management

Application Development

  • Service Portal
  • Studio
  • Delegated Development
  • Workflow

Customer Service Management

  • Field Service Management
  • Knowledge Management

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